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Karnaphuli Group Job Circular 2017

Executive/ Sr. Executive (Reservation & Ticketing)

Karnaphuli Group

Category: Customer Support/Call Centre


Job Description / Responsibility
  • Ensure that reservation & ticketing personnel is performing accurately.
  • Work and monitor of reservation & ticketing of local & foreign Airlines.
  • Manage reservation and handle customer needs for sales and service over phone.
  • Inventory Management and maintain flight schedule (line Winter/Summer Schedule etc) to notify the customers.
  • Conduct market research to determine the requirements for the customers need.
  • Supervise Sales reservation team for smooth functioning in reservation system.
  • Maintain good relationship with the corporate clients
  • Monitoring review and report on all reservation for better Customer Service.
  • Revenue management by RBD allocation considering market demand.
  • RBD up grade/down grade as per instruction from Head Office.
  • Information & notification provide to the customer in case of cancellation, delay and early schedule.
  • Focus on 100% customer satisfaction.
  • Ensure all branch and agents are following department and company rules.
Job Nature


Educational Requirements
    Masters/ Graduate in any discipline from any reputed University.
Experience Requirements
  • 1 to 2 year(s)
  • The applicants should have experience in the following area(s):
    Face-to-Face Customer Support, Customer Support through Phone, Tele Marketing, QC (Quality Control) of Customer Service, Online (web/e-mail) Support
  • The applicants should have experience in the following business area(s):
Job Requirements
  • Age At most 30 year(s)
  • The candidate must be smart, dedicated and well organized, proactive with sense of priority in completing the tasks assigned.
  • Excellent interpersonal skill, communication ability, energetic and confident.
  • Good command over spoken and written English.
  • Good communication, drafting and reporting skills.
  • Good command in Computer operating, especially MS word, Excel, Power point, office outlook & Internet.
Job Location


Salary Range
    Tk. 15000 – 20000
Other Benefits
  • We offer a working environment, which is challenging but ultimately rewarding for the most talented and dedicated professional.
  • Other financial benefits as per the rules and regulations of the Company.
Job Source

Online Job Posting

Send your CV to career@karnaphuli.com
Applicants are requested to send their updated resume along with a passport size photograph to the address below. ‘Head of Human Resource, HR Department, Karnaphuli Group, HR Bhaban, 26/1 Kakrail, Dhaka 1000’ Please make sure to attach following documents while sending your application: 1) Complete and updated CV + cover letter including professional references, 2) Recent passport size photograph, 3) Clearly mention the position name on the top edge of envelope, 4) Please state your contact details clearly in the CV and mention your salary expectation.
N.B: Only complete resume will be considered, Only short-listed candidates will be contacted, Short-listed candidates need to attend interviews.
* Karnaphuli Group is an Equal Opportunity Employer.

Application Deadline : Feb 28, 2017

Company Information

Karnaphuli Group Address : 26/1, HR Bhaban, Kakrail, Dhaka-1000

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