Manager- After Sales Service
OPPO Bangladesh Communication Equipment Co. Ltd.
Job Description / Responsibility
- Train, motivate, and lead after sales teams to achieve set objectives and targets
- Maintain contact with Chinese management and maintenance engineers to obtain their feedback regarding performance and KPI.
- Assist employees in resolving issues and complaints concerning performance and company standard.
- Build and establish good work relationship with employees and management to facilitate increased revenue and positivity among customers.
- Monitor contract details to notify Chinese management of pending expiration and help process renewal.
- Organize promotional and marketing campaigns to create awareness and product publicity.
- Supervise the operations of after sales teams to ensure set targets are met.
- Develop and implement strategies effective for ensuring a satisfied clientele and increased returns
- Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance
- Develop and optimize support and service processes, tools, and systems
- Conduct price and contract negotiations with clients to establish contract details and attain profit margin
- Oversee all post-sales services provided to clients to ensure customer satisfaction
- Maintain an up-to-date knowledge of job operations by conducting research and participating in educational programs
- Provide periodic reports to management on all after sales activities
- Ensure compliance with all general and company policies when carrying out job duties.
- Any other activities assigned by Chinese team leader
- M.Sc with any reputed top universities of Bangladesh.
- 3 to 5 year(s)
- The applicants should have experience in the following area(s):
Face-to-Face Customer Support, Customer Support through Phone, Call Centre Supervision/Management
- The applicants should have experience in the following business area(s):
Call Center, Mobile Accessories
- Age 30 to 40 year(s)
- Only males are allowed to apply.
- Strong demonstrable writing, researching and computer skills.
- Strong interpersonal and relationship skills.
- An ability to work under pressure and to a deadline.
- Ability to manage multiple projects efficiently and to prioritize competing commitments.
- Creative and innovative, with a nose for a good story.
- Have to be expert in negotiation,
- We offer a working environment, which is challenging but ultimately rewarding for the most talented and dedicated professional.
- Amazing career opportunity with faster career growth.
- Full attendance bonus.
- Over than one year seniority bonus.
- Online Job Posting
Applicant must enclose his/her Photograph with CV.
Application Deadline : Aug 4, 2017
OPPO Bangladesh Communication Equipment Co. Ltd.
Address : 144, Police Plaza Concord, Tower B, Floor # 9, Gulshan # 01, Dhaka – 1212, BangladeshWeb : www.oppo.com.bd Business : Smart phone sales, distribution negotiations, sales channel management, sales team management.
OPPO is a globally registered technology brand, with a long history of serving customers in North America, Europe and Asia, delivering products that receive high ratings from experts around the world. Since entering the mobile market in 2008, we have been restless in our pursuit of the latest technology, the highest quality and the most user friendly products.
Leaders in Technology
We are passionate about exploring the latest that technology has to offer. Since the start, our products have pushed the boundaries of technology. An example is the 6.65mm OPPO Finder we released in mid-2012, then the world`s thinnest smartphone. Towards the end of 2012, we announced one of the world`s most anticipated smartphones, the OPPO Find 5, featuring a 5? 1080p display and a 13 megapixel stacked CMOS sensor, it was the world`s first smartphone with hardware supported HDR.
The Highest Quality Standards
OPPO uses only highest quality components available on the market. Alliances with the leading international partners ensure that we have the latest and best hardware available. With an uniquely independent R&D capacity, we design, develop, manufacture, market, and sell our products ourselves.
We have full control over the entire supply chain, from our factories to the hands of our customers. This way, we can design for the end product in mind and ensure that only the best quality products reach our customers.
Our customers are the core of our business, and satisfying them is the precondition to our existence. OPPO products are co-developed with our customers, with customer feedback playing a big role in both hardware and software development. For our smartphones, we have adopted rapid release cycles, releasing a weekly firmware update based on customer feedback.
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